Director, PMO

Kansas City, MO
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General Description & Responsibilities

The Director, PMO will be responsible for leading the PMO by providing leadership, organization and coordination to develop and support the PMO key activities, encompassing program planning, governance and project management. The role is also responsible for developing a robust and flexible project and program methodology for use throughout the organization, as well as effective project and program delivery and project prioritization and pipeline management. 

The Director will do this by:   

  • Managing company project portfolio (reporting on project analysis, project execution, project delivery) 
  • Monitoring delivery and impacts to client experience 
  • Partnering with other directors and managers to develop project and program resourcing strategies to ensure optimum support for projects within budget allocations 
  • Ensuring the effective utilization of resources across the organization, including reporting, forecasting, capacity planning 
  • Developing and maintaining a basic understanding of customer policies and procedures as relevant to processes 

In addition, the Director will; 

  • Manage customer satisfaction (including surveys and feedback) 
  • Manage internal 360 feedback process 

It is the Director, PMO responsibility to ensure that their team drives and delivers world class Project Management services within a fast growing organization, to assist the company scale to maximum potential and create a platform and ecosystem to service clients. 

The Director will have the following key areas of responsibilities  

  • Source of guidance and advice for department managers and project managers 
  • Ensures projects are delivered on time and within budget 
  • Participates in new business development by working with Director of Engineering, Account Executives, Account Managers, potential customers, and individual team members to ensure the accuracy, applicability and success of proposal efforts 
  • Effective tracking and communication of project status and metrics, dashboards 
  • Provide input on resource planning and forecasting in the development of project teams 
  • Support the creation and improvement of standards, processes, procedures, and tools 
  • Manage closed project artifacts to be used for historical reference for sizing project in pipeline, reuse and audit purposes 
  • Maintain defined standards for project management within the organization 
  • Manage change and promote the continuous improvement of project management related processes 
  • Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels 
  • Provide guidance on training and development opportunities, memberships, certifications and designations 

VALOREM EXPECTATIONS

These are the traits that we hold in the same regard for all employees, also viewed as performance indicators.  Each employee should uphold these attributes as a part of their employment with Valorem.

 

Communication and Interpersonal Skills

  • All employees are expected to exhibit exemplary customer service skills, to all people, regardless of level inside or outside of the company 
  • Written and verbal communication skills should be professional, concise and effective

Collaboration and Teamwork

  • Build alliances to solve problems and achieve objectives by sharing knowledge and information
  • Work cooperatively and respectively with co-workers
  • Strong collaboration skills, works well with ambiguity, works well across roles and groups
  • Openly and actively participates in the direction of our Company
  • Exercise confidentiality concerning the affairs of the business

Personal Ownership and Responsibility 

  • "Own” your work – take initiative, be proactive, anticipate and complete projects in a comprehensive manner while still remembering the details
  • Be here to enhance and promote Valorem  
  • Exhibit a willingness to learn, willingness to problem solve and willingness to step in to help others 
  • Creativity, capacity and a conviction to innovate and deliver best-in-class solutions

Customer Focus

  • Always put the clients’ needs first, thinking proactively from their vantage point, not your own
  • Follow through with all client expectations and accountabilities

Time Management and Productivity

  • Meet your timelines and goals 
  • When you say you are going to do something, it is your responsibility to perform within the time frame

 

PHYSICAL DEMANDS 

While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms.  The employee is occasionally required to stand, walk, and drive or ride in a motor vehicle.  The employee must occasionally lift and/or move up to 25 lbs.  Must have the ability to travel, sometimes with short notice.

 

Submit resume via email to CAREERS@VALOREM.COM

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Kansas City, MO

Director, PMO