For one of the world’s largest humanitarian organizations, technology is the invisible backbone of their mission - supporting field teams, connecting regional offices, and enabling rapid response in moments of need. Every device, application, and user across their global network plays a part in delivering critical services to children and families worldwide. Managing those endpoints efficiently and securely isn’t just an IT goal, it’s essential to the organization’s ability to serve.
In recent years, the organization began shifting from a patchwork of legacy endpoint management tools to Microsoft’s modern ecosystem, aiming to unify their global operations under a single, secure platform. But the transition proved more complex than expected. Configuration gaps, regional inconsistencies, and integration challenges prevented their Microsoft solutions from performing as intended.
To regain momentum, the organization turned to Valorem Reply, a trusted Microsoft partner with deep expertise in endpoint security and global IT transformation. Together, we set out to assess their existing environment, identify the roadblocks, and build a unified endpoint management solution designed for scale, security, and sustainability. Through hands-on collaboration with their global IT team, Valorem Reply helped realign their systems with Microsoft best practices, establish secure and consistent management processes, and develop a roadmap for continued modernization. The organization is now able to operate on a secure, scalable foundation that improves efficiency, fortifies global security, and helps ensure technology never slows the vital work happening on the ground.
Our mission was to bring structure and clarity to a complex global environment. By aligning their endpoint management strategy with Microsoft’s cloud capabilities, we are helping their teams gain better visibility, stronger protection, and greater control. Now, they have a secure and scalable foundation that supports both their immediate needs and long-term transformation goals. - Matteo Migliori, Practice Lead, US Security, Valorem Reply
CHALLENGES & OPPORTUNITIES
- Fragmented endpoint management processes built on legacy technologies with inconsistent methodologies across regions.
- Partial transition to Microsoft endpoint management solutions was not delivering expected results.
- Reliance on third-party tools such as TeamViewer and Avanti, creating complexity and limited integration with Microsoft’s ecosystem.
- Difficulties transitioning from an on-premises certificate authority to a cloud-based certificate authority.
SOLUTIONS
- Transitioned remote management from TeamViewer to Microsoft Intune Remote Management and Entra, reducing risk from exposed administrative accounts.
- Improved Intune Endpoint Privilege Management and integrated application management away from the Avanti platform.
- Guided the setup and packaging of third-party and custom applications for centralized deployment through Intune.
- Introduced Defender for Endpoint with Intune to establish compliance policies, device verification standards, and endpoint health monitoring.
- Resolved technical issues and designed a successful transition from on-premises to cloud-based Certificate Authority.
RESULTS
- Pilot environment demonstrating modern endpoint management capabilities.
- Clear roadmap for completing the transition to a fully cloud-based endpoint management model.
- Consistent global standards for endpoint security, application deployment, and device compliance.
- Improved operational visibility and control across the device lifecycle through centralized management in Intune and Defender.
